“I have a phobia of blood and needles, so I figured healthcare was out, until I was able to find dispatch. Now I can help people, without having to see what I hear, so that was a win!”
jennifer bourdeauD’hui, mtcc system status controller
Jennifer BourdeauD’hui is a full-time System Status Controller (SSC) at MTCC, taking and dispatching emergency calls and facility transfers for the province of Manitoba. She says that each day presents with its own uniqueness, challenges, and rewards.
“Whether it be via ambulance, basic air ambulance, Lifeflight or STARS, we are the first line of communication between patients and emergency medical services. We answer all calls, with the majority of what we do being emergency 911-based, and we remain on the line instructing callers what to do while they wait for the ambulance. There are no typical work days for us!”
Jennifer has had the same shift rotation for six years (12-hour shifts, from 0700-1900) and has grown to know and befriend many of the medics she works with.
“I enjoy the relationships we’ve built between us and with our counterparts in the field. Having them truly helps the days go by easier, and this is what keeps me motivated to do my part of our job the best that I can.”
According to Jennifer, many people don’t know that dispatchers are licensed as EMR level paramedics and EMDs (emergency medical dispatcher).
“We are all highly trained and skilled to assist you in your emergency. Whether that is instructing you on CPR or delivering your baby (I’ve done both)! There are so many experiences that have confirmed for me that I made the right career choice; it would be impossible to choose just one! Any time I can help a caller with their emergency, help the paramedics find you based on information gathered, or just be there for you, I know that I made the right decision.”
Jennifer knew she wanted to be involved in helping people, but she didn’t believe healthcare would be a viable option for her.
“I have a phobia of blood and needles, so I figured healthcare was out, until I was able to find dispatch. Now I can help people, without having to see what I hear, so that was a win! I do find it challenging to not know the endings though. We take your call, we help you through it, and once the paramedics arrive, we don’t know the rest. That for me is the hardest part some days, because you can get stuck in the ‘what ifs’.”
Outside of work, Jennifer and her husband have two young daughters and their own ‘funny farm’ of animals, including chickens, ducks, and dogs. She also practices as a hobby photographer and loves to be outdoors.